NetSpeek Announces First Availability of Lena, the AI Platform for Pro AV and Unified Communications Operations

Backed by an industry-leading partner ecosystem, Lena automates AV/UC monitoring, troubleshooting, and multi-vendor device control to streamline collaboration at scale.

Newton, Mass. - October 14, 2025 - NetSpeek today announced First Availability of Lena, an AI platform purpose-built for Pro AV and Unified Communications (UC) operations. With AI-powered automation and multi-vendor integration, Lena (the Language Enabled Network Administrator) helps organizations recognize, monitor, and control collaboration devices across global fleets, improving uptime and reducing time to resolution. Supported by a growing partner ecosystem, Lena delivers safer, faster deployments with natural-language workflows and enterprise guardrails.

Addressing a Critical Challenge: UC and AV are Fragmented Ecosystems with Limited Visibility

Modern collaboration environments are complex, spanning multiple vendors, tools, and devices. IT and AV teams are under increasing pressure to maintain uptime, troubleshoot issues, and deliver seamless user experiences across dispersed infrastructures with multiple vendors.

The Solution: Lena, the Language Enabled Network Administrator

Lena unifies multi-vendor ecosystems under a single AI platform that proactively resolves issues, automates support workflows, and provides contextual intelligence across your meeting rooms and workspaces, regardless of device type.

As a cloud-based SaaS platform, Lena is designed to support end user organizations as well as Managed Service Providers (MSPs) in operating and scaling their AV and UC environments efficiently.

Key Capabilities of Lena

• Multi-Vendor Integration: Connects a wide range of Pro AV and UC hardware devices and software solutions, working in parallel or independently from existing Remote Monitoring and Management systems.

• AI-Powered Automation: Diagnoses and remediates issues in real-time without human intervention.

• Fleet of Specialized Agents: Each Agent provides domain expertise on specific hardware or service ecosystems, ensuring deep contextual insight.

• Enterprise-First Privacy & Security: Lena keeps all data and AI models in-house eliminating third-party risk and ensuring data sovereignty, compliance, and zero data leakage.
  
  
  

Who Lena Is For

Lena is built for:

• Enterprise IT and AV teams overseeing multi-vendor systems

• MSPs managing collaboration environments at scale

• Facilities and workplace technology leaders who need observability and automation across their digital ecosystems.
  
  

Lena empowers anyone responsible for the uptime and support of the devices and technologies that are leveraged in collaboration spaces.

NetSpeek Fleet Partnerships

Modern workplaces inherently require multi-vendor environments. Lena integrates with enterprise AV and Unified Communications (UC) solutions and platforms so customers can standardize operations while keeping the hardware and software they prefer.

Coinciding with the first availability of Lena, NetSpeek is expanding the Fleet Partnership Program, our Agent Fleet Partners now include Logitech and Zoom. These new partners will join Aurora, Barco, BrightSign, Poly (an HP company), Neat, Samsung, Sennheiser, and Skykit, expanding Lena’s intelligence across conferencing, control, audio, displays, and digital signage.

“Customer’s choose Zoom for reliability and ease of use, and we’re committed to extending that simplicity into the day-to-day work of AV and UC operations. As agentic AI enters mainstream workflows, our partnership with NetSpeek and the Lena platform helps teams automate routine tasks, troubleshoot faster, and manage multi-vendor environments with confidence, bringing a new level of efficiency to IT and AV administration.”

John Stearns - Zoom

Lena is now available for production deployments

To learn more or to schedule a demo:
Visit: www.netspeek.com/lena
Contact: lena@netspeek.com
Demo: Book a live walkthrough

About NetSpeek

At NetSpeek, we bring AI to room-based technologies; helping organizations ensure frictionless collaboration and AV performance. Lena, our flagship product, is the first AI platform tailored to multi-vendor UC and Pro AV ecosystems, delivering automated troubleshooting, intelligent analytics, and fleet-wide orchestration all while keeping data secure, sovereign, and under your control.

Media Contact

Preston Naclerio
Product Evangelist
Lena@netspeek.com
www.netspeek.com