NetSpeek Launches AI Troubleshooting to Move AV and UC Operations Beyond Monitoring


The latest release introduces AI-driven troubleshooting to detect, diagnose, and accelerate resolution of issues across enterprise collaboration technologies.

Newton, Massachusetts —  April 14, 2026 —  NetSpeek today announced an update to Lena, enabling the latest evolution of its AI orchestration platform for Pro AV and Unified Communications.  The update introduces a new AI Troubleshooting capability designed to transform how organizations support and maintain modern collaboration environments.

Building on Lena’s foundation as an orchestration layer for multi-vendor AV & UC ecosystems, the new Troubleshooting capability represents a major step forward in NetSpeek’s vision of moving operations from reactive monitoring to autonomous resolution.

Modern IT, AV, and workplace technology teams are overwhelmed by alerts, tickets, and fragmented systems that require constant manual intervention. Traditional monitoring tools surface problems, but leave teams to diagnose and fix them.

Lena 1.1 changes that.

Introducing AI Troubleshooting 

The new AI Troubleshooting capability is purpose-built to assist IT and help desk teams in identifying and resolving issues across conference rooms and enterprise environments where AV and UC technologies are deployed.

Leveraging AI-driven reasoning and real-time system context, the Troubleshooting capability can:

• Detect issues across devices, rooms, and platforms

• Diagnose root causes by analyzing system behavior and dependencies

• Guide or execute resolution workflows to accelerate time to fix
  
  

By augmenting support teams with intelligent, context-aware assistance, Lena reduces the burden of manual troubleshooting and dramatically improves operational efficiency. 

For example, when configuration drift impacts a meeting room, Lena can analyze the entire system as a unified solution, identify the root cause, and initiate guided or automated remediation. In many cases, this allows the issue to be resolved remotely without requiring a technician onsite. This represents a significant shift from traditional monitoring tools that only report device status without diagnosing or resolving issues.

From Reactive Monitoring to Autonomous Operations

This update of Lena reinforces NetSpeek’s broader vision for the future of AV and UC operations.

“Reactive operations don’t scale,” said Erik DeGiorgi, CEO of NetSpeek. “Teams today are buried in alerts and tickets, spending valuable time diagnosing issues instead of solving them. With the update to Lena and the new AI Troubleshooting capability, we’re taking a major step toward autonomous operations, where AI doesn’t just surface problems, but actively helps resolve them.”

Unlike traditional monitoring platforms, Lena is designed to:

• Move beyond alerts to actionable intelligence

• Reduce alert fatigue and ticket volume

• Accelerate resolution from hours to minutes

• Continuously learn from past issues and apply those insights to future troubleshooting
  
  

This aligns with NetSpeek’s core mission to deliver AI-driven operations that detect, diagnose, and resolve issues in real time across complex, multi-vendor environments.

Built for Modern AV and UC Environments

Lena continues to provide a unified orchestration layer across today’s increasingly complex collaboration ecosystems, supporting a wide range of devices, platforms, and room technologies.

With the addition of the Troubleshooting capability, Lena further strengthens its ability to support:

• Enterprise IT and AV teams managing global room deployments

• Managed Service Providers (MSPs) operating end customer environments

• Workplace technology leaders focused on uptime and user experience
  
  

The result is a more scalable, efficient approach to supporting modern workspaces where issues are not just identified, but intelligently resolved.

Availability

To learn more or to schedule a demo:
Visit: www.netspeek.com/lena
Contact: lena@netspeek.com
Demo: Book a live walkthrough

About NetSpeek

At NetSpeek, we bring AI to room-based technologies; helping organizations ensure frictionless collaboration and AV performance. Lena, our flagship product, is the first AI platform tailored to multi-vendor UC and Pro AV ecosystems, delivering automated troubleshooting, intelligent analytics, and fleet-wide orchestration all while keeping data secure, sovereign, and under your control.

Media Contact

Preston Naclerio
Product Evangelist
Lena@netspeek.com
www.netspeek.com