About the Job

Solutions Consultant

Location: Remote, Hybrid, or On-Site (Specify as Appropriate)

About NetSpeek

NetSpeek is a high-potential startup that is transforming how organizations manage and monitor their AV and collaboration technology. Our AI-driven platform, Lena, empowers businesses to seamlessly orchestrate their conference rooms, remote setups, and next-gen communication devices.

We’re a close-knit team that values innovation, ownership, and an obsession with delivering customer impact. At NetSpeek, you’ll have the freedom to shape both the product and the culture—driving meaningful change in how companies enable modern collaboration.

Role Overview

As a Solutions Consultant at NetSpeek, you’ll be a key link between our innovative technology and the customers who rely on it. In this hybrid role, you’ll collaborate with prospective clients to design and demonstrate cutting-edge solutions during the pre-sales phase, and also support existing customers with technical expertise and strategic guidance after they’re on board.

This position is perfect for a tech-savvy self-starter who thrives on variety—one day you may be developing a complex proof of concept to woo an enterprise prospect; the next, you’ll be helping a new customer integrate Lena’s AI workflows into their unique environment. Your success will be measured by how effectively you bridge the gap between technical capabilities and real-world needs, ensuring both new and existing customers unlock the platform’s full potential.

Key Responsibilities

Pre-Sales Discovery and Demos

• Partner with GTM lead to uncover client challenges and craft compelling demos of Lena’s AI functionalities.

• Create succinct, high-impact presentations that showcase business value and ROI.

• Assist with RFPs/RFIs and lead technical deep-dives for top-tier enterprise prospects.

Solution Design and Architecture

• Work alongside Engineering and Product teams to tailor AI-based device orchestration and monitoring solutions.

• Produce technical proposals and architecture diagrams that address security, network constraints, and scale.

• Advocate for best practices in generative AI usage, ensuring robust privacy and compliance.

Customer Onboarding and Integration

• Drive onboarding workshops, setting customers up for immediate success.

• Configure integration points with third-party systems (e.g., device managers, UC platforms) and refine AI alerts.

• Offer hands-on technical assistance, ensuring a smooth and rapid time-to-value.

Post-Sales Customer Success

• Serve as a trusted advisor, suggesting ongoing optimizations and expansion paths (e.g., advanced analytics).

• Troubleshoot escalated issues in partnership with Support/Engineering, maintaining high customer satisfaction.

• Identify upselling opportunities by demonstrating how additional modules or new features can solve evolving customer pain points.

Technical Enablement and Feedback Loop

• Become an in-house subject matter expert on NetSpeek’s AI platform, providing internal demos and knowledge transfer.

• Gather feedback from deployments and share insights with Product/Engineering to shape the roadmap

• Contribute to building a vibrant library of use cases, reference architectures, and best-practice guides.
  
  

What Makes This Role Exciting

• High Impact: At a startup of our size, your work is mission-critical. You’ll see direct results from your efforts, influencing major enterprise deployments and shaping product evolution.

• End-to-End Involvement: Touch every phase of the customer journey—from demo calls to post-launch optimization—giving you a rare, holistic perspective.

• Opportunity to Innovate: Our AI platform is constantly evolving, and you’ll help steer new feature ideas, custom integrations, and creative solutions that push the industry forward.

• Future Leadership Potential: As we scale, there’s room to grow into leading a solutions consulting or technical customer success team, shaping how NetSpeek engages with its top customers.
  
  

Qualifications

• Professional Experience: 3+ years in a customer-facing technical role (Solutions Consulting, Sales Engineering, Technical Account Management, or equivalent), ideally within a SaaS and/or Collaboration / AV industry setting. Experience in the AV & Collaboration industry is a plus.

• Technical Know-How: Solid grasp of cloud-based applications, AI/ML fundamentals, collaboration technology, or enterprise infrastructure. Hands-on familiarity with device management or UC technology is a plus.

• Customer Empathy: Skilled at listening to client needs and translating them into real technical solutions. You excel at balancing what’s feasible with what drives meaningful business value.

• Effective Communicator: Comfortable presenting to both executive-level stakeholders and technical teams. You can tailor your message to diverse audiences.

• Startup Mindset: You thrive in fast-paced environments, take ownership of problems, and readily adapt to evolving priorities.

• Educational Background: A bachelor’s degree in a technical discipline (Computer Science, Engineering, or related) is helpful but not required if you have strong relevant experience.
  
  
  

Why Join NetSpeek?

• Meaningful Ownership: We value autonomy and give you real responsibility from day one—your voice matters in strategic decisions

• Collaborative Environment: Work cross-functionally with a small, passionate team that celebrates wins, learns from failures, and supports each other’s growth.

• Modern Tech Stack: Get hands-on with generative AI, advanced device orchestration, cloud infrastructure, and big-data analytics.

• Competitive Compensation: Including salary + equity options, so you share in the company’s success.

• Flexible Work Arrangements: Remote or hybrid setups to accommodate different lifestyles and personal needs.
  
  
  

Ready to Apply?

Send your resume (and any relevant project/portfolio links) to [Lena@netspeek.com] or click the apply now button below. We’re excited to learn more about your background and passion for leveraging AI to transform collaboration technology. Even if you don’t meet every single requirement, we encourage you to apply—join us in shaping the future of workplace collaboration!